QUESTIONS & ANSWERS

FAQS

What is the process of importing petroleum products in Kenya?

One needs to apply for an import licence. To do so, kindly go to our licensing portal in our website and apply online

What should I do if I am a victim of adulterated fuel?

Whenever encountered with such a problem, kindly call ERC using the following numbers: 0722 200 947 or 0708 444 000 or email through info@erc.go.ke . ERC will be able to dispatch inspectors to test for adulteration for both the petroleum fuel at the station and that in your car’s tank.

Why doesn’t ERC regulate the prices of LPG?

LPG prices are very competitive at the moment. If there are signs of market failure, the Commission will not hesitate to control LPG prices.

How do I apply for a petroleum license?

To apply for a licence, visit our website on www.erc.go.ke and go to the online licensing portal. One will be required to register as a user and then access credentials will be sent to the indicated email address.

Using the access credentials, one will be required to log into his/her profile. Fill in the required details with correct information. Depending on the licence category selected, one will be required to attach soft copies of the documents as listed by the system. One is cautioned not to leave any space blank without attaching the requisite document. On completion of attachment and after being satisfied with the filled in information, you will be required to click “submit”.

How much do does a petroleum license cost?

No licensing fees are charged at the moment for petroleum licences.

How long does it take for one to obtain a petroleum business license?

An application will take a maximum of 30 days from the date of successful submission of the application to the response either by grant or deferral of a licence. In case a license is deferred one will be notified the specific reasons.

What are the licenses issued by the Energy Efficiency department?

Energy Auditors licence and
Energy Audit Firm Licence