We acknowledge that you may have a complaint about an aspect of our service. If you have a complaint, kindly let us know through the complaint form below.

We will acknowledge your written complaints in writing within 3 working days and attend to the complaint within 10 working days. If we need more time to obtain the necessary information or data, we will inform you accordingly.

To help us to investigate your complaint please give us as much information as you can about the situation and include your name, email address and preferred method of contact.

We treat all complaints seriously and aim to resolve them as quickly and fully as we can.